Fully Managed IT Services in Austin, TX
Today’s hypercompetitive marketplace demands an IT team that’s agile and efficient. However, maintaining an in-house IT department can prove to be costly and time-consuming. At Rete Consulting, we provide you an effective solution to this problem with our managed IT services that help you overcome capability deficiencies and equip your business with the technology it needs to provide consistent, high-quality services to the customer.
We Manage Your Technological Assets
At Rete Consulting, our objective is to add value to your business by helping you maintain a robust IT infrastructure that supports your business, employees, and customers. Whether your in-house IT department is understaffed or it lacks the skills and technology required to support your business, our experts identify all the gaps and manage your technological assets to help you stay agile and continually moving towards higher performance while keeping the costs low and predictable.
From remote service desk to IT consulting services, our experts provide you an end-to-end solution that covers the full spectrum of IT services, allowing you to focus on growing your business.
When you opt for our managed IT services, you are promised:
- A Fully Customized Solution for Your Business — We take time to understand your business, the needs of your customer, and the strengths and weaknesses of your competition to customize and align our services for your precise needs.
- Expert IT Support — Our experts monitor your IT infrastructure and processes for performance and efficiency to ensure that they are up and running at optimal levels all the time.
- Defense against the Most Hostile IT Threats — We have optimized our managed IT services to ensure your complete protection against internal and external IT security threats.
- Improved Compliance with IT Automation — We have the skills and technology required to automate your IT processes for improved efficiency and compliance.
- Improved Visibility and Control — We monitor and manage your servers, workstations, and mobile devices from a single location, allowing you better visibility and control over your IT assets.
As your reliable managed IT service provider in Texas, Rete Consulting takes care of all your IT operations, from infrastructure maintenance to upgrades to remote management. Let us fulfill your business’s IT-related needs so that you can focus on your business’s growth and profitability.
Rete offers two service levels for its managed IT services — standard and premium. To learn more, please review our service chart or call us at (512) 596-5001.
2 Service Levels
|MONTHLY MANAGED FEATURES||STANDARD||PREMIUM|
|On-line Client Portal & Ticketing provides secure access to view the progress of your support tickets and interact with our technical team.|
|Availability Monitoring ensures that your Network Device remains connected to your net- work. If a device goes down, an alert is sent to the Support Team.|
|Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.|
|Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally.|
|OS & 3rd Party Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches.|
|3rd Party Backup Monitoring ensures the backup of your important corporate data* occurs as scheduled and without error, protecting your organization*from data damage or loss.|
|Managed Anti-Virus License & Maintenance ensures your antivirus programs are functioning properly and the latest industry security updates are being received and installed.|
|Executive Summary Reports provide you a monthly summary report outlining the health of your IT network with recommendations on improving performance.|
|Premium Backup License & Maintenance protects you from data damage or loss. Monitor, manage and test your custom data backup plan.|
|Configuration Management & Maintenance will design, deploy and enforce standardized server, workstation or network device configuration for the utmost in security.|
|Software License & Asset Monitoring will keep control of your IT assets through regular audits of the network assets.|
|Adding and Removing Users & Workstations allows us to set up and removal of each workstation in your network, ensuring your users are operating on the best systems available.|
|After Hours Support is available if you operate on extended hours. Whether evenings or around the clock, we can match your need for IT support|
|Premium Site Replication (Monthly) regularly backs up your critical al data to a remote location and provides retrieval services should you need them.|
|Premium (100GB or 500GB) Cloud Storage (Yearly) keeps you files and folders are stored in the cloud in case of critical failure.|
|Managed Mobile Device (Monthly) standardizes wireless networks, security, and application on mobile devices. Locking, tracking, erasing of a device in event of loss or theft.|
|On-Site & Remote Labor Hours On-Site & Remote Labor Hours for Projects & Services not included in a Managed Services Package.|
Rete Consulting also offers custom solutions designed around your specific business needs. For a quote, please contact us.